Last Updated: 10/20/2025
Effective for all clients of Aestia Laundry Services

1. Acceptance of Terms

By using Aestia Laundry Services (“Aestia,” “we,” “our,” or “us”), the client (“you” or “your”) agrees to the following Terms and Conditions. These terms govern all commercial laundry services provided by Aestia, including wash, fold, pickup, delivery, and any related services.

2. Services Provided

Aestia provides professional wash, fold, and delivery services exclusively for commercial clients.
All services are completed with a standard 36-hour turnaround time, unless otherwise specified or delayed due to factors beyond Aestia’s control.

3. Pricing Structure

Laundry services are billed per dry pound based on the client’s selected service plan.

4. Minimum Order

Membership clients are required to meet a minimum of 400 dry pounds every two weeks. Failure to meet the minimum may result in adjustment to the applicable pricing tier or membership reevaluation.

5. Payment Terms

• On-Demand Clients: Payment due 14 days after invoice date.
   
• Membership Clients: Payment due 30 days after delivery.
   
• Accepted payment methods: check or ACH transfer only.
   

Payments made within 4 days of the invoice date qualify for a 5% discount.
Payments received after the due date will incur a 10% late fee, with an additional 1% penalty per day thereafter until the balance is paid in full.

6. Cancellations & Rescheduling

Clients may cancel or reschedule a scheduled pickup or delivery with at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice will incur a $30 cancellation fee.

7. Handling, Care, and Responsibility

We take the utmost care in handling all linens and textiles entrusted to us.
Due to the frequent use of oils, creams, and cosmetic products within the wellness and beauty industry, Aestia uses enzymatic detergent to effectively remove residues while maintaining fabric integrity.

While every effort is made to ensure quality and accuracy, Aestia is not responsible for:

• Normal wear and tear or shrinkage
   
• Pre-existing damage or stains
   
• Items left in pockets or improperly separated by the client
   

8. Loss or Damage Policy

Should an item ever be lost or damaged while in our care, our team will thoroughly investigate the matter and ensure a fair resolution — offering a full reimbursement of the item’s value as either a service credit or direct refund.
Claims must be submitted within 48 hours of delivery.

9. Limitation of Liability

Aestia’s total liability for any claim arising out of our services shall not exceed the value of the item(s) lost or damaged. Aestia shall not be liable for indirect, incidental, or consequential damages of any kind.

10. Force Majeure

Aestia shall not be held liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to severe weather, power outages, labor disputes, or acts of God.

Modifications to Terms

Aestia reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.